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Optimising supplier communications during a time of crisis (VIRTUAL)

How are you optimising your supplier communications. If you have hundreds, or thousands, of suppliers, where do you start?  What do you say, to who and when?

Crisis communications is a specialised subject and in a procurement context can be a delicate balance, when teams are reacting to secure vital supply lines, whilst pausing non-operational suppliers. This presents a number of challenges.

The first challenge is to find the right e-mail address for the right person in each supplier and that data may not be in your P2P system, but elsewhere.

Second, segment your supplier base in a new way - perhaps essential supply-lines vs non-essential to start, and considering the risks in your supplier base as everyone's listing will differ.

Thirdly, what to say to which group of suppliers?  What do you want from each?  How do you allow for small suppliers vs large companies?

Finally, how do you find opportunity to reduce costs in your supplier base currently, whilst maintaining positive supplier relationships?

This virtual round-table will share answers to these questions and point to more nuanced questions, both strategic and tactical, such as:

  • How can you quickly undertake segmentation and analysis to understand the level of risk in your supplier base to help prioritise your communications?
  • How do you ensure two-way communications with key suppliers at a key time?
  • How do you communicate to small suppliers at a challenging time for them and avoid bossy or patronising e-mails?
  • How do you integrate your supplier messaging into your growing SRM strategy?
  • How do your objectives fit within your corporate Business Continuity Plans (BCP)?

Your facilitator

This round table will be facilitated by Peter Melville, Practise Lead for Procurement and Commercial Delivery at Pareto Toolbox. With over 15 years of commercial experience across multiple organisations and sectors on both the customer and supplier side, Peter understands the power of great communication, particularly in challenging circumstances.

Pareto Toolbox is a boutique procurement consultancy that is well known and well established in New Zealand. Led by Ross Darrah, the Pareto team of around a dozen people are all dedicated consultants expert in different aspects of procurement management to help you transform your procurement work to unlock and create lasting value.   

The time of this session is:

9.00-10.30am AEST (BNE, SYD, MELB)

8.30-10.00am (ADL)

11.00-12.30pm (NZ)

Event Details

Optimising supplier communications during a time of crisis (VIRTUAL)
Virtual - at your desk using Zoom
View on Google Map
Start April 7th, 2020. 09:00am
End April 7th, 2020. 10:30am
Status Event Details Closed

Other Details

Seats 12 persons
Attendees 6 persons
Location ,
Category One off sessions
Type Virtual