PASA Connect Performance Management Round Table -Melbourne 14.12.16

In this round table meeting members cover these three key areas of Performance Measurement:

  • Customer (Shareholder) Satisfaction Surveys
  • Vendor Scorecards, also examining soft metrics and stakeholder perception of suppliers
  • KPI’s- outlining how to develop dashboards and the real cost of vendor set up and maintenance.


Shaker Venkataraman-Crown

Lorrain Camm-Vicinity

Shane Davis-PACCAR

Andrea Nation- PACCAR