Session held on 3rd August 2021

About this session

How do you measure a supplier’s performance? How do you collect the data? What are you truly trying to achieve – compliance? Improved performance? Greater contribution?

Indeed, what does success look like?

For suppliers achieving less than you might want, how do you structure supplier performance management?  What tools can you use?

How does this fit with Strategic Supplier Relationship Management?

Do you have a formal process for managing supplier performance?

How do you develop effective KPI’s? Who should be monitoring/measuring performance against KPI’s – Procurement or Stakeholders?

The carrot or the stick – which is more effective? Which is used by whom and why?

What tools do you use to help measure supplier performance?

Your expert facilitator

Dr Stefan Gassner a Director of Grosvenor Performance Group’s procurement advisory team based in Sydney. He is a frequent facilitator for PASA Connect and often attracts some of the highest feedback ratings throughout the PASA